RETURN POLICY
Should you have any questions, do not hesitate to reach out to us.
RETURN POLICY
Should you have any questions, do not hesitate to reach out to us.
About Product and Price
Many styles of shapewear are designed for everyday wear. Our products, backed by extensive market research and thoughtful design, are carefully selected to offer the best combination of functionality and comfort. As a wholesaler, we ensure that only the most reliable and high-quality options are made available to you, helping you meet the demands of your customers.
The pricing may vary depending on the order quantity. For specific details on the minimum order quantity and pricing, please contact our customer service, and they will provide you with a tailored quote based on your needs.
We have a Size Guide on every product page to help you select the right size. Just click the Size Chart below the product information.
Refer to each product’s interior care instructions label for specific information. To keep your shapewear in "shape" and increase longevity, hand wash each piece in cold water and lay flat to dry.
About Product and Price
Many styles of shapewear are designed for everyday wear. Our products, backed by extensive market research and thoughtful design, are carefully selected to offer the best combination of functionality and comfort. As a wholesaler, we ensure that only the most reliable and high-quality options are made available to you, helping you meet the demands of your customers.
The pricing may vary depending on the order quantity. For specific details on the minimum order quantity and pricing, please contact our customer service, and they will provide you with a tailored quote based on your needs.
We have a Size Guide on every product page to help you select the right size. Just click the Size Chart below the product information.
Refer to each product’s interior care instructions label for specific information. To keep your shapewear in "shape" and increase longevity, hand wash each piece in cold water and lay flat to dry.
Logistics Policy
> We pay attention to importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.
>The final logistics delivery will be based on the actual delivery method. If you require specific logistics, please contact customer service in advance.
> In the event of a warehouse explosion, in order to ensure logistics timeliness, merchants will independently prioritize choosing suitable shipping channels.
> In order to achieve higher operational efficiency and more stable transportation capacity, we can ensure timely delivery and meet the needs of various replenishment plans. If there is a shipping plan in the near future, it is better to start early rather than late.
> When facing the situation of logistics warehouse explosion, choosing the appropriate logistics channel is crucial to ensure timely delivery of goods. Therefore, we will prioritize the logistics channel that can prioritize shipment to effectively improve logistics efficiency and the timeliness of goods delivery.
If the parcel delivery fails or the customs clearance is delayed due to the customer's reasons, we will try to let the logistics company contact the delivery within 14 days from the date of shipment. If the parcel is destroyed by the logistics company after 30 days, the customer shall bear the loss. We are no longer responsible after 30 days.
The reasons for the failure of parcel delivery are:
> The address is not detailed or complete
> The recipient is not there at the time of delivery
> Failure to cooperate with customs clearance and need to pay customs duties
> The goods have not been picked up and have been sent to the self-pickup site
Website fees do not include customs duties, and only cover product and shipping costs.
Any issues arising from the return or destruction of packages due to the customer's refusal to clear customs or pay duties after the package reaches the destination country will not be subject to a refund. Customers are advised to clear customs and pay the duties promptly in order to receive their packages.
U.S. Tariff Policy Change on May 1st!
>Starting May 1st, customs duties will apply to every package.
>Order before April 29th to avoid delays and additional charges!
>Plan ahead and shop now!
After May 1:
>Please Note: OrdCers shipped via by AIR, by SEA or by USPS, can avoid tax.
>For express delivery (DHL, FEDEX, UPS), please provide tax ID
Logistics Policy
> We pay attention to importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.
>The final logistics delivery will be based on the actual delivery method. If you require specific logistics, please contact customer service in advance.
> In the event of a warehouse explosion, in order to ensure logistics timeliness, merchants will independently prioritize choosing suitable shipping channels.> In order to achieve higher operational efficiency and more stable transportation capacity, we can ensure timely delivery and meet the needs of various replenishment plans. If there is a shipping plan in the near future, it is better to start early rather than late.> When facing the situation of logistics warehouse explosion, choosing the appropriate logistics channel is crucial to ensure timely delivery of goods. Therefore, we will prioritize the logistics channel that can prioritize shipment to effectively improve logistics efficiency and the timeliness of goods delivery.
If the parcel delivery fails or the customs clearance is delayed due to the customer's reasons, we will try to let the logistics company contact the delivery within 14 days from the date of shipment. If the parcel is destroyed by the logistics company after 30 days, the customer shall bear the loss. We are no longer responsible after 30 days.The reasons for the failure of parcel delivery are:> The address is not detailed or complete> The recipient is not there at the time of delivery> Failure to cooperate with customs clearance and need to pay customs duties> The goods have not been picked up and have been sent to the self-pickup site
Website fees do not include customs duties, and only cover product and shipping costs.Any issues arising from the return or destruction of packages due to the customer's refusal to clear customs or pay duties after the package reaches the destination country will not be subject to a refund. Customers are advised to clear customs and pay the duties promptly in order to receive their packages.
Tariff Policy Change on May 1st!
>Starting May 1st, customs duties will apply to every package.
>Order before April 29th to avoid delays and additional charges!
>Plan ahead and shop now!
After May 1:
>Please Note: Orders shipped via by AIR, by SEA or by USPS, can avoid tax.
>For express delivery (DHL, FEDEX, UPS), please provide tax ID
After-sales Policy
>Customers have a 24-hour cooling-off period during which they can request a refund. After the cooling-off period, only exchanges or returns are supported.
> Most products can be exchanged or returned within 7 working days from receipt.
Damaged or defective goods can be returned, but the company is not responsible for damage during transportation.
> Please provide quality problem information within 3-7 days after receiving the goods;
> Please provide physical photos of the product with quality problems;
If you need to replace, we will attach a new product when you order next time;
If you do not need to replace, we can negotiate with each other based on the actual situation and return the discount amount to you;
We will decide whether to return the defective goods based on the specific situation, and the shipping cost must be informed by the buyer before the return;
> Products have been worn, used or washed;
> Products with thread residue, fade after washing and color difference due to different production batch;
> More than 7 days after receiving the goods;
> Items that do not fit are not eligible for returns. Customers should confirm sizes, colors, etc., before purchase.
> Clearance items (on promotional sale) are non-returnable and non-exchangeable unless there are quality issues.
> Refuse to provide photos of defective goods or the photos are completely unable to identify;
> Customized orders (such as OEM, customized size, color, etc.) are not accepted for return or exchange, and the deposit is not refundable when the order is cancelled.
Notice：For the above situations that beyond the scope of return or exchange service, We will give more discounts or preferential policies in future orders according to the circumstances.
> Returned items must be unused, with original tags and packaging intact.
> Items such as underwear, bikinis, thongs, or similar intimate products cannot be returned due to hygiene reasons.
> Customers are responsible for the return shipping costs and should insure the return shipment.
> The return shipment should use a trackable courier service (such as FedEx, DHL, or EMS). If a non-trackable shipping method is used, the company is not responsible for any lost return items.
> Returns must be received within 30 days after the RA (Return Authorization) number is issued; items received after 30 days will not be accepted.
> If the product is returned or exchanged due to customer reasons, the return shipping fee shall be borne by the buyer and they should take up the insurance on their own; if it is sent by the seller by mistake, the return shipping fee will be borne by the seller.
> Shipping custom fee for Return Items: Customers are responsible for the customs fee of the returned items which will occur when returned items reach China custom.
Refunds will be processed within 14 days of receiving the returned item.
About Shipping
It takes 3-7 business days by FedEx/DHL/UPS, depending on your location.
Yes, of course!>. The freight depends on a different mode of transportation, international districts, cargo weight, whether fluffy volume or not, and other factors.>. After confirming the address, the system will automatically recommend several modes of transportation and the corresponding freight for your choice.>. If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.
After you place an order, we will check your order first and then send the invoice to you within 24 hours. Shipment will be arranged within 1-3 working days after we receive the full payment.
After your package is sent, we will provide you a tracking number, so you check where is your package.
> Our price does not include import duties and other fees of countries;> International express companies handle the export customs declaration as agents, the goods can usually be exported smoothly. Due to different policies of different countries, for example, if the goods encounter a customs detention, the customers need to deliver the relevant taxes by themselves;> We will often do related work to help customers smooth customs clearance, such as export by way of "free sample "or "gift";> We can also make a low-price invoice to help declare export according to customer's requirements.
After-sales Policy
>Customers have a 24-hour cooling-off period during which they can request a refund. After the cooling-off period, only exchanges or returns are supported.
> Most products can be exchanged or returned within 7 working days from receipt.
Damaged or defective goods can be returned, but the company is not responsible for damage during transportation.
>. Please provide quality problem information within 3-7 days after receiving the goods;
>. Please provide physical photos of the product with quality problems;
If you need to replace, we will attach a new product when you order next time;
If you do not need to replace, we can negotiate with each other based on the actual situation and return the discount amount to you;
We will decide whether to return the defective goods based on the specific situation, and the shipping cost must be informed by the buyer before the return;
>. Products have been worn, used or washed;
>. Products with thread residue, fade after washing and color difference due to different production batch;
>. More than 7 days after receiving the goods;
> Items that do not fit are not eligible for returns. Customers should confirm sizes, colors, etc., before purchase.
> Clearance items (on promotional sale) are non-returnable and non-exchangeable unless there are quality issues.
>. Refuse to provide photos of defective goods or the photos are completely unable to identify;
> Customized orders (such as OEM, customized size, color, etc.) are not accepted for return or exchange, and the deposit is not refundable when the order is cancelled.
Notice：For the above situations that beyond the scope of return or exchange service, We will give more discounts or preferential policies in future orders according to the circumstances.
> Returned items must be unused, with original tags and packaging intact.
> Items such as underwear, bikinis, thongs, or similar intimate products cannot be returned due to hygiene reasons.
> Customers are responsible for the return shipping costs and should insure the return shipment.
> The return shipment should use a trackable courier service (such as FedEx, DHL, or EMS). If a non-trackable shipping method is used, the company is not responsible for any lost return items.
> Returns must be received within 30 days after the RA (Return Authorization) number is issued; items received after 30 days will not be accepted.
> If the product is returned or exchanged due to customer reasons, the return shipping fee shall be borne by the buyer and they should take up the insurance on their own; if it is sent by the seller by mistake, the return shipping fee will be borne by the seller.
> Shipping custom fee for Return Items: Customers are responsible for the customs fee of the returned items which will occur when returned items reach China custom.
Refunds will be processed within 14 days of receiving the returned item.
After-sales Policy
>Customers have a 24-hour cooling-off period during which they can request a refund. After the cooling-off period, only exchanges or returns are supported.
> Most products can be exchanged or returned within 7 working days from receipt.
Damaged or defective goods can be returned, but the company is not responsible for damage during transportation.>. Please provide quality problem information within 3-7 days after receiving the goods;>. Please provide physical photos of the product with quality problems;If you need to replace, we will attach a new product when you order next time;If you do not need to replace, we can negotiate with each other based on the actual situation and return the discount amount to you;We will decide whether to return the defective goods based on the specific situation, and the shipping cost must be informed by the buyer before the return;
>. Products have been worn, used or washed;
>. Products with thread residue, fade after washing and color difference due to different production batch;
>. More than 7 days after receiving the goods;
> Items that do not fit are not eligible for returns. Customers should confirm sizes, colors, etc., before purchase.
> Clearance items (on promotional sale) are non-returnable and non-exchangeable unless there are quality issues.
>. Refuse to provide photos of defective goods or the photos are completely unable to identify;
> Customized orders (such as OEM, customized size, color, etc.) are not accepted for return or exchange, and the deposit is not refundable when the order is cancelled.
Notice：For the above situations that beyond the scope of return or exchange service, We will give more discounts or preferential policies in future orders according to the circumstances.
> Returned items must be unused, with original tags and packaging intact.
> Items such as underwear, bikinis, thongs, or similar intimate products cannot be returned due to hygiene reasons.
> Customers are responsible for the return shipping costs and should insure the return shipment.
> The return shipment should use a trackable courier service (such as FedEx, DHL, or EMS). If a non-trackable shipping method is used, the company is not responsible for any lost return items.
> Returns must be received within 30 days after the RA (Return Authorization) number is issued; items received after 30 days will not be accepted.
> If the product is returned or exchanged due to customer reasons, the return shipping fee shall be borne by the buyer and they should take up the insurance on their own; if it is sent by the seller by mistake, the return shipping fee will be borne by the seller.
> Shipping custom fee for Return Items: Customers are responsible for the customs fee of the returned items which will occur when returned items reach China custom.
Refunds will be processed within 14 days of receiving the returned item.
Custom Orders
> Over 50% deposit should be paid first, and the balance is paid within 15 days after shipment. We will remind customers to pay 15-30 days after the goods are ready. For orders placed more than 30 days later, an additional 2% product late payment fee will be required for each week of delay.
> Orders cannot be canceled once production has started, and the deposit is non-refundable.
> Delivery time is calculated based on production time after sample approval.
> In principle, it is not allowed to modify product details after the sample is confirmed and the production order is placed to avoid affecting the order production progress. During the production process, if the customer requests to modify the product, the delivery time/price/MOQ must be updated again.
> If the customer does not pay the balance within 180 days, the factory can dispose of the goods and the deposit will not be refunded.
Custom orders, once completed, are not eligible for return or exchange.
Custom Orders
> Over 50% deposit should be paid first, and the balance is paid within 15 days after shipment. We will remind customers to pay 15-30 days after the goods are ready. For orders placed more than 30 days later, an additional 2% product late payment fee will be required for each week of delay.
> Orders cannot be canceled once production has started, and the deposit is non-refundable.
> Delivery time is calculated based on production time after sample approval.
> In principle, it is not allowed to modify product details after the sample is confirmed and the production order is placed to avoid affecting the order production progress. During the production process, if the customer requests to modify the product, the delivery time/price/MOQ must be updated again.
> If the customer does not pay the balance within 180 days, the factory can dispose of the goods and the deposit will not be refunded.
Custom orders, once completed, are not eligible for return or exchange.
Custom Orders
> Over 50% deposit should be paid first, and the balance is paid within 15 days after shipment. We will remind customers to pay 15-30 days after the goods are ready. For orders placed more than 30 days later, an additional 2% product late payment fee will be required for each week of delay.
> Orders cannot be canceled once production has started, and the deposit is non-refundable.
> Delivery time is calculated based on production time after sample approval.
> In principle, it is not allowed to modify product details after the sample is confirmed and the production order is placed to avoid affecting the order production progress. During the production process, if the customer requests to modify the product, the delivery time/price/MOQ must be updated again.
> If the customer does not pay the balance within 180 days, the factory can dispose of the goods and the deposit will not be refunded.
Custom orders, once completed, are not eligible for return or exchange.
Return/Exchange Process
> If there is a problem with the order, e-mail or Whatsapp contact us within 7 business days of the receipt to let us know of your return or exchange.
> You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire.
> You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
> Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order.
> Drop off your package at your return courier's station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.
> Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at e-mail or Whatsapp to follow up on your request.
> Customized Samples and Clothes can NOT be returned!
> Return and exchanges will be sent out within 7 working days from the date of delivery goods.
Return/Exchange Process
> If there is a problem with the order, e-mail or Whatsapp contact us within 7 business days of the receipt to let us know of your return or exchange.
> You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire.
> You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
> Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order.
> Drop off your package at your return courier's station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.
> Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at e-mail or Whatsapp to follow up on your request.
> Customized Samples and Clothes can NOT be returned!
> Return and exchanges will be sent out within 7 working days from the date of delivery goods.
Return/Exchange Process
> If there is a problem with the order, e-mail or Whatsapp contact us within 7 business days of the receipt to let us know of your return or exchange.
> You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire.
> You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
> Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order.
> Drop off your package at your return courier's station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.
> Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at e-mail or Whatsapp to follow up on your request.
> Customized Samples and Clothes can NOT be returned!
> Return and exchanges will be sent out within 7 working days from the date of delivery goods.
About Customized
Yes, you can order a sample before you place a bulk order. We don't charge extra for the samples, the same price as the wholesale list + shipping. We provide worldwide shipping via DHL or FEDEX.
Yes, we can print your logo on the garments.
Yes, we do. We can print your logo, manufacture hangtags, print labels, packaging materials, whatever you need we can do it for you.
Yes, we do have designers who can help you design your box as well as manufacture your packaging materials. If you have the design already, you can just send us the design, we can have it manufactured with our partners and ship them with your order.
Yes, but it really depends on the project. Obviously, the product must be within our manufacturing capabilities and the minimum order quantity must be at least 1,000 pcs.
Yes, we are.
Return/Exchange Process
> If there is a problem with the order, e-mail or Whatsapp contact us within 7 business days of the receipt to let us know of your return or exchange.
> You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire.
> You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA.
> Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order.
> Drop off your package at your return courier's station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.
> Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at e-mail or Whatsapp to follow up on your request.
> Customized Samples and Clothes can NOT be returned!
> Return and exchanges will be sent out within 7 working days from the date of delivery goods.
Contact Us
Immy:+8618292063971(Tel)
Emma:+8618559680898(Tel)
Julia:+8618030168749(Tel)
Shirley:+8618559680864(Tel)
Tina:+8613338464107(Tel)
Amy:+8617139003832(Tel)
Contact Us
Immy:+8618292063971(Tel)
Emma:+8618559680898(Tel)
Julia:+8618030168749(Tel)
Shirley:+8618559680864(Tel)
Tina:+8613338464107(Tel)
Amy:+8617139003832(Tel)
Contact Us
Immy:+8618292063971(Tel)
Emma:+8618559680898(Tel)
Julia:+8618030168749(Tel)
Shirley:+8618559680864(Tel)
Tina:+8613338464107(Tel)
Amy:+8617139003832(Tel)
Contact Us
Immy:+8617359261648(Tel)
Emma:+8618559680898(Tel)
Julia:+8618030168749(Tel)
Shirley:+8618559680864(Tel)
Tina:+8613338464107(Tel)
Amy:+8617350812526(Tel)