FAQ

ABOUT AFTER-SALE SERVICE

We accept to renew the products which having problem in quality:

Please feedback the information about quality problems within 3-7 days after receipt of the goods;


Please provide real photos of products with quality problems;


For replacement, we will send new products along with your next order;


If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you;

We will decide whether to return defective goods depending on the particular facts, the freight must be informed by the buyer before returning;

The following situations do not belong to the scope of return or exchange service:
1>. Products have been worn, used or washed;

2>. Products with thread residue, fade after washing and color difference due to different production batch;

3>. More than 7 days after receiving the goods;

4>. Refuse to provide photos of defective goods or the photos are completely unable to identify;

For the above situations that beyond the scope of return or exchange service, We will give more discounts or preferential policies in future orders according to the circumstances.

ABOUT ORDER

No minimum order quantity. Welcome trial order.

1>. At first, you can place the order from our website online, getting your order number. (Of course, you can pay directly online by PayPal.)2>. Next, we will check stock and send the invoice to include the shipping cost to you within 24 hours.3>. Please pay soon and tell us the information. So that we can send the parcel in time, and tell you the tracking number to check it online.

1>. Login and registerRegistered customers can directly enter Email or user name + password to log in to our website.New customers can register by following the instructions.2>.Shopping goodsClick on the "shopping cart" where you want to order, you can order repeatedly, modify the purchased quantity, and settle accounts together3>. Select the mode of transportation and payment termsFill in the accurate receiver address informationThe system will automatically recommend several kinds of transportation modes as well as the corresponding freight to choose from.The system will automatically recommend several payment terms to choose fromIf you are not satisfied with the recommended transport mode or payment term, please submit the order and wait for our service staff to contact you.4>.Paypal paymentThe System can support online payment by Paypal, which is efficient and safe.

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Given the speed at which we fulfill orders, it is not possible to cancel orders after it has been placed. However, we can assist you in initiating a return for a refund or exchange after an order is placed.

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.

You'll find the price of the product on the product's page, this is the ex-factory price, not include the local taxes and import duties, Buyer or percipient is responsible for all such taxes and duties.

We can accept: PayPal (buyer pay PayPal handle fee)If you need another way to pay, pls contact us. (as Alibaba assurance payment )

Usually, adopt door-to-door international express delivery, you can also choose air or sea transportation if the quantity is large.Note: Affected by Covid-19, there will be some delay in the delivery.

Usually it takes 5-7 business days by FedEx/DHL, depending on your location. Sometimes when the hot sellers out of stock that will delay the delivery of your order, you can contact our sales representative in time to get a refund or choose to wait for delivery.

Yes, of course! We keep long-term cooperation with DHL/FedEx and other international express companies and enjoy preferential freight prices.The website shipping is the discounted price.

Yes, of course!1>. The freight depends on a different mode of transportation, international districts, cargo weight, whether fluffy volume or not, and other factors.2>. After confirming the address, the system will automatically recommend several modes of transportation and the corresponding freight for your choice.3>. If you are not satisfied with the transportation mode or freight, please contact our service staff. We will try our best to apply for the most preferential freight.

After you place an order, we will check your order first and then send the invoice to you within 24 hours. Shipment will be arranged within 15 working days after we receive the full payment.

After your package is sent, we will provide you a tracking number, so you check where is your package.Or you can check by this link https://www.waistdear.com/apps/parcelpanel for tracking numbers yourself.

1>. Our price does not include import duties and other fees of countries;2>. International express companies handle the export customs declaration as agents, the goods can usually be exported smoothly. Due to different policies of different countries, for example, if the goods encounter a customs detention, the customers need to deliver the relevant taxes by themselves;3>. We will often do related work to help customers smooth customs clearance, such as export by way of "free sample "or "gift";4>. We can also make a low-price invoice to help declare export according to customer's requirements.

To see the Apple Pay button, you must use Safari on iOS 12.1 or MacOS 10.14.1 on one of the following devices:iPhone (SE, 6, 6 Plus, or newer)iPad (Pro, Air 2, mini 3, or newer)Apple WatchMacBook Pro with Touch IDAny Mac model (2012 or newer) plus an Apple Pay-enabled iPhone or Apple Watch

We accept to renew the products which having problem in quality:
Please feedback the information about quality problems within 3-7 days after receipt of the goods;
Please provide real photos of products with quality problems;
For replacement, we will send new products along with your next order;
If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you;
We will decide whether to return defective goods depending on the particular facts, the freight must be informed by the buyer before returning;
The following situations do not belong to the scope of return or exchange service:
1>. Products have been worn, used or washed;
2>. Products with thread residue, fade after washing and color difference due to different production batch;
3>. More than 7 days after receiving the goods;
4>. Refuse to provide photos of defective goods or the photos are completely unable to identify;
For the above situations that beyond the scope of return or exchange service, We will give more discounts or preferential policies in future orders according to the circumstances.

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